Senior Software Engineer - Oracle Service Cloud

Our Opportunity: 

Chewy is looking for a Senior Software Engineer with Oracle B2C Service (aka Oracle Service Cloud) experience to join our Customer Service Platforms team based in Boston (MA). The Software Engineer will work with the Customer Service team at Chewy to plan, design, develop and support information systems used by our Customer Service organization. Responsibilities include CRM integration with AWS, testing infrastructure creation, day-to-day troubleshooting of system issues, scripting and development needed for Oracle Service Cloud CRM, and documenting & configuring systems. This individual will be required to be familiar with Agile processes and effectively communicate, think analytically and solve problems. 

What you'll do: 

We are looking for a driven individual to take part in our continued rollout of Oracle Service Cloud and related integrations.  As part of the Customer Service Platforms team you'll have diverse responsibilities: 

• Configure and customize the Oracle B2C Service application  
• Develop in-depth knowledge of several Chewy business processes and systems environment 
• Monitor alerts and reports to ensure systems are functioning properly 
• Follow established best practices offering repeatable and scalable business processes 
• Interact directly with business users to support solution implementation for business needs 
• Work independently or as a team member and display the ability to coordinate multiple tasks/assignments 
• Take ownership of aspects of our continued effort to deploy a modern microservices based architecture. 
• Assist with root cause analysis and provide solutions for production and development issues 
• Stay current with Oracle B2C Service, AWS and related fields 

What you'll need: 

• Bachelor’s Degree (MIS or CS preferred) or equivalent work experience 
• 7+ years of full software development lifecycle experience including the ability to perform independent analysis 
• Have 5+ years of experience developing Oracle B2C Service configuration and customization features: Customer Portal, BUI Extensions, Custom Scripts, Custom Process Models, etc. 
• 5+ years of experience working with RESTful web services 
• Strong analytical abilities and a strong intellectual curiosity 
• Strong verbal and written communication skills 
• Strong time management and organization skills 
• Ability to balance multiple priorities at a given time 
• Must be team oriented and have a customer service mindset 
• Self-driven, able to work independently or within a team setting 
• Results oriented and adaptable
• A working knowledge of call center/contact center operations and processes including general knowledge of related applications, relational databases, and web technology 

 Nice to Have 

• Experience administering Oracle B2C Service for large organizations - configurations, workflows, reports, business rules, etc. 
• Experience with AWS technologies – Lambda, State functions, SNS, SQS, etc. 
• Experience using Terraform to manage cloud infrastructure 
• Experience using Jenkins to execute CI/CD pipelines 
• Comfort working with multiple remote team members 
• Professional Scrum Master Certification 
• Experience using and implementing automated testing 

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