Sr. Manager, Chief of Staff - Business Cards & Payments - Richmond or McLean, VA - Hybrid

Recruiting: VA - Richmond, United States of America, Richmond, Virginia

Sr. Manager, Chief of Staff - Business Cards & Payments - Richmond or McLean, VA - Hybrid

Senior Manager, Chief of Staff - Business Cards & Payments - Hybrid

Location: Richmond, VA or McLean, VA - Hybrid

Level: Senior Manager
Line of Business: Business Cards & Payments (BC&P)

The name of our organization is Business Cards & Payments (BC&P)! The word “Business” reflects our mission to serve a broad range of customers, and aligns with our external positioning as Capital One Business. “Cards & Payments” reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. BC&P overall annual purchase volume is ~$150B!   

Job Responsibilities: 

We have recently brought together the functions of Manual Underwriting, Loss Mitigation, Operations / Servicing, and Risk Management into one team.  This wide range of accountabilities are critical to BC&P and includes ~170 direct associates plus ~35 dedicated technology associates.  The Accountable Executive for this department is hiring a Sr. Manager - Chief of Staff to help lead this expansive team.  The responsibilities for this role will primarily align to the areas of Culture, Engagement & Strategy, Leadership, and Budget & Team Planning. Some examples are provided below:

Culture & Engagement:

• Lead team communications strategy and execution

• Partner with peers to develop and implement cultural principles and engagement activities

• Plan content for key team events (e.g. town halls, people leader offsites, etc.)

• Contribute to people and talent efforts (DIB, performance and talent management, etc.)

• Analyze and interpret associate engagement trends

• Help lead the team through change management 

 

Strategy & Leadership:

• Lead horizontal priorities and special projects 

• Help develop and manage team objectives and key results

• Identify and implement process improvements

• Structure leadership interactions to efficiently and effectively deliver business objectives

• Liaison to partner teams across BC&P and Capital One

Budget & Team Planning:

• Manage team budget and headcount decision process

• Associate work planning (e.g. hybrid and work from home policy management)

Basic Qualifications: 

• Bachelor's Degree or Military experience

• At least 5 years of project management, process management, or corporate event management experience

• At least 3 years of experience partnering with senior leadership 

Preferred Qualifications: 

• 2+ years of change management experience

• 2+ years of experience working in organizational development and performance

• 2+ years of experience in Internal Business Communications or working within a Chief of Staff team

• 2+ years of experience in the financial services industry or consulting
   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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