Senior Manager, Site Operations Lead

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Senior Manager, Site Operations Lead

The Mexico City Site Operations Lead will report to the Chief of Staff, and will have primary responsibility for coordinating use of the office space.  Capital One operates as a hybrid working environment, with associates expected to be on site 2-3 days per week between Tuesday - Thursday.  Arrangements to make that hybrid working environment successful, including the facilitation of Mexico City-based events, combined with the arrangements for leadership and team visits from US-based associates, will require that a detailed calendar be managed for the site.  Functions that will report to the Site Operations Lead to assist with those responsibilities include Facilities, IT Support for the location (involving coordination with the landlord and with Capital One corporate IT), and "Power Up" (which is support available directly to associates regarding their computers and company devices).

Responsibilities Include:

• Directly support the Mexico leadership team in for site operations related activities

• Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization

• Be a force-multiplier driving the effectiveness of Mexico City operations

• Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of the organization

• Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact

• Partner with Admin team to evaluate and manage meeting schedules and time commitments

• Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future

• As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities
   

Basic Qualifications:

• Intermediate-Advanced English fluency

• Bachelor's Degree

• At least 4 years of client facing or consulting experience

• At least 3 years of experience in Change Management or Continual Improvement

Preferred Qualifications:

• 5+ years of experience offering advising or consulting services to executive level clients

• 2+ years of experience working in a corporate function (Risk, Finance, Audit or Legal)

• 2+ years of experience with diversity, inclusion and belonging initiatives

• 2+ years of experience with political, media, or regulatory stakeholders

• 2+ years of experience involving organizational design, staffing or budgets

Capital One will only consider candidates that are Mexico citizens or permanent residents.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.