: Principal Associate, Project Manager - Product and Platform Management (Hybrid)

Recruiting: VA - McLean, United States of America, McLean, Virginia

: Principal Associate, Project Manager - Product and Platform Management (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The world of US Card Acquisitions and Customer Management Platforms is undergoing a major modernization effort. One that will dramatically change how our systems operate, and how we manage these customers from acquisition to account closure.  Modernized systems open a world of new possibilities, everything from how we test new products and populations to how we store documentation so we are always ready to respond to a request from an auditor or regulator.

As a Principle Associate of Project Management at Capital One, you will play a key role in delivering well managed, re-imagined and streamlined intent and processes that impact the company’s bottom line and our customer's lives. You will educate and gain buy-in from key stakeholders including Product, Technology, Legal, and Business partners concerning the utilization of processes to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

The successful candidate will have: 

• Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution

• Ability to effectively communicate and influence partners across the company and across multiple levels of the organization

• Strong analytical and technical skills, attention to detail, and the ability to adapt to change quickly

• A solid grasp of process management concepts and ability to work with Risk, Compliance, and Audit partners

• Proven ability to work autonomously, and experience working with data and automation tools

• The ability to be engage in Technology conversations and with a comfort level partnering with Tech in Agile delivery

In this position, you will contribute immediately while strengthening your well managed best practices and implementing modernization efforts. This is a unique opportunity to have an incredible impact on Capital One, and on tens of millions of people across America. This position offers the chance to be a part of building cutting-edge technology, data and machine learning applications across the Card Acquisition and Customer Management ecosystem.

Responsibilities:

• Consultation and representation of well managed processes, customer experience, and risk management for new Intent 

• Support moderate to large complex projects and programs by providing contextual direction as the domain subject matter expert (SME) for operations to effectively partner with Product, Technology, Legal/Compliance, and Segments teams.

• Support the design, development, and management of project plans in a complex dynamic environment, revising needs to meet changing requirements.

• Support all aspects, operational and technical, of a domain; ensuring thorough documentation to mitigate future risk and meet regulatory requirements. 

• Leverage problem solving and judgment skills to ensure project plans deliver on intent

• Exhibit outstanding relationship building and influencing skills to collaborate and effectively drive project / program efforts

• Have excellent communication skills which are essential for interacting with key stakeholders at all levels and job families across the company to manage, inform and influence outcomes

• Champion new delivery models including engaging Product and Tech teams in the creation and delivery of new intent

• Travel required 25% or less

Basic Qualifications:

• Bachelor’s Degree or equivalent Military experience

• At least 2 years of project management experience

• At least 2 years of process management experience

Preferred Qualifications:

• Master’s Degree or equivalent Military experience

• 3+ years of experience in Process and Project Management

• 1+ years of experience with Credit Card lending, Small Business and Commercial lines of business or Retail Partnerships

• 1+ years of experience with automation tools and techniques 

• 1+ years experience coding in Python, R, Spark, or SQL

• Six Sigma certification, BPM certified, or relevant experience

• Relevant experience with either AWS services, Splunk, and/or Github

How our hybrid model works
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).