System Support Engineer

What You'll Do: 

The Systems Support Engineer proactively monitors, supports and reports on all electronic operations and applications to guarantee reliability and availability for our Software-as-a-Service (SaaS) platforms. This position provides support to a variety of internal teams in the troubleshooting and analysis of technical issues affecting customer-facing solutions. The Systems Support Engineer is responsible for the resolution of internal issues to ensure 24x7 systems availability.

This position requires working a later shift; 10 am - 7 pm EST OR 11 am - 8 pm EST (Monday-Friday)

• Proactively monitor applications and system performance in production environments, using tools such as Datadog or similar
• Respond to and troubleshoot complex issues with our SaaS products and electronic operations
• Write SQL statements to fix application data issues
• Serve as a resource for development teams on code deployments and release management
• Identify system/application shortcomings and recommend solutions
• Create and maintain documentation
• Automate tasks and create efficiencies by writing scripts in applicable data tools
• Serve as a primary point of contact for internal production issues
• Work with the systems/network engineering teams to resolve complex issues within specific service level agreement times

What You'll Bring to the Team:

• Bachelor’s degree in Computer Information Systems, Engineering or related discipline (or equivalent experience) - 3+ years of proven success in a fast-paced 24x7 production environment
• Ability to proactively monitor application and system performance to ensure reliability and availability
• Demonstrated experience in troubleshooting complex technical issues
• Ability to write and execute SQL scripts
• Demonstrated ability to automate with Powershell or a similar scripting language
• Solid understanding of supporting applications in a Windows server environment
• Experience with Linux nice-to-have
• Understanding of monitoring database performance; experience with SQL server preferred
• Experience supporting applications hosted in Azure preferred
• Ability to manage changing priorities in a fast-moving, dynamic environment
• Ability to communicate effectively with all levels of the business including peers, technical management, customers and/or external vendors
• Strong ability to work in a collaborative, team environment
• Experience in a SaaS and/or online payments business preferred
• Ability to work a staggered/flexible schedule as needed, with rotational on-call duties (10 am - 7 pm EST OR 11 am - 8 pm EST (Monday-Friday))

The expected base salary range for this position is $65,000.00 - $78,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.