BILL

Staff Site Reliability Engineer

San Jose, CA
USD 167k - 200k
Terraform Ansible AWS Elasticsearch Redis
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Description

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based at San Jose;  we support a  hybrid work environment with on-site and remote work days.

Make your impact within a rapidly growing Fintech Company

The Platform Infrastructure and Database Engineering Team  is responsible for overseeing all of the infrastructure and databases at BILL.  We use DataDog (Logging+Metrics+APM), Splunk, and Cloudwatch (by way of Datadog) to alert with Slack and PagerDuty. We are strong believers in Infrastructure as Code. There are many ways to accomplish this, but we use Terraform, Ansible, and AWS ECS to make it happen.  
 
We are looking for a Staff SRE to join our team. You have recent experience with full-stack, cloud-native software development, experience in designing and implementing distributed systems, and Cloud computing. You should be an expert in triaging  incidents and working with teams across a company to improve the reliability and performance of systems and services. We want you to think in terms of systems and relationships. We want you to think about learning, teaching, and lifting over doing.

As a Staff SRE you’ll be the subject matter expert with operating systems and networking in AWS. You’ll understand how our services are performing.

We’d love to chat if you have:

  • Bachelors and/or Masters or equivalent experience in computer science or related field of study
  • 10+ years of experience in an SRE role
  • Deep hands-on experience with designing and implementing infrastructure in AWS to support global-scale services
  • You are an excellent listener
  • You’re calm and collected, cool under pressure, and not afraid to voice your opinion (even in the heat of an incident)
  • You excel at extracting  information and sharing it to reduce silos and break down barriers between teams
  • You’re passionate about learning new technologies
  • You appropriately select and deploy tooling
  • You keep SLAs and MTTR in mind at all times
  • You’ve managed site-wide outages, learned (and taught!) lessons, and you put safeguards in place to ensure the same incident does not reoccur
  • Successfully managed production environments at scale
  • Written Infrastructure as code ( AWS CloudFormation, Terraform)
  • Hands-on experience with Amazon ECS, ElasticSearch, Redis, and Rabbit MQ
  • Experience in networking and routing (VPC, Direct Connect, VPN)
  • Experience designing, developing, and evolving Site Reliability Engineering practice
  • A strong desire to iteratively define technology and business strategies that enhance our  tools and processes, improving availability, observability, and scalability
  • Experience Providing and instituting validated standards and practices around reliability, remediations, troubleshooting, and observability
  • Experience Providing mentorship to engineering teams about reliability standard methodologies to help proactively determine and resolve issues before they become incidents
  • Rapidly understand issues with our products and help teams to quickly and effectively troubleshoot during incidents
  • Socialize Analysis of attributes of existing systems and propose improvements
  • The ability to understand and explain technical issues to a non-technical audience
  • It’s a Major plus if you are AWS certified as Solutions Architect (Professional) 

Let’s talk about benefits

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more!

This role is based in California.

The estimated base salary range for this role is noted below for our office location in San Jose, CA. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range
$167,400$200,700 USD

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and Discover BILL.  

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants

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