BILL

Senior Staff Site Reliability Engineer

San Jose, CA
USD 188k - 235k
Terraform AWS Elasticsearch Redis
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Description

Do the best work of your career, helping businesses change the way they manage finances.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

This position can sit remotely in either the MST or PST time zones; we have offices in those time zones in both San Jose and Draper, UT. 

Make your impact within a rapidly growing Fintech Company

The Platform Infrastructure and Database Engineering Team  is responsible for overseeing all of the infrastructure and databases at BILL.  We use DataDog (Logging+Metrics+APM), Splunk, and Cloudwatch (by way of Datadog) to alert with Slack and PagerDuty. We are strong believers in Infrastructure as Code. There are many ways to accomplish this, but we use Terraform and AWS ECS.  

We are looking for a Senior Staff SRE to join our team. This person has experience navigating DataDog, Splunk, logs, AWS Console, and other facets of observability to triage incidents. They accurately and quickly understand root-cause for incidents. They are an excellent communicator. They will love learning about BILL’s systems, and will come to fully understand how they are interconnected. Once this understanding is achieved, they will use systems-level thinking to understand tradeoffs and propose improvements. They see their peers with compassion, wanting to learn and teach, raising the bar for the entire organization. They establish and engender trust by being careful, listening over talking, and being accurate. They have deep technical acumen. They measure, iterate, and continuously improve. They will work to bridge silos, discovering and sharing information for the good of the company.

We’d love to chat if you have:

  • 10+ years of experience in an SRE role
  • Successfully managed production environments at scale
  • Bachelors and/or Masters or equivalent experience in computer science or related field of study
  • Major plus if you are AWS certified as Solutions Architect (Professional)

You have hands-on experience in the following areas:

  • Improving observability in an engineering organization
  • Networking and routing: VPC, Direct Connect, VPN
  • Amazon ECS, ElasticSearch, Redis, and Rabbit MQ
  • Terraform in AWS to support global-scale services

You also have the following attributes:

  • You’ve managed site-wide outages, learned (and taught!) lessons, and you put safeguards in place to ensure the same incident does not recur
  • You are calm and collected, cool under pressure, and not afraid to voice your opinion (even in the heat of an incident)
  • You value the growth of your team above doing things yourself – teaching instead of doing
  • You have the ability to understand and explain technical issues to a non-technical audience

Let’s talk about benefits

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

This role is based in California.

The estimated base salary range for this role is noted below for our office location in San Jose, CA. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range
$188,700$235,900 USD

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and Discover BILL.  

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants

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