Sr. Data Analyst, Customer Insights, EU

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.

THE ROLE

AG1's Customer Strategy team is looking for a talented, driven, self-directed Sr. Analyst, Customer Insights (EU), to create incredibly valuable insights for the EU business that will drive growth for the EU region, and company as a whole. You will have the opportunity to work in a data-driven company that appreciates your talents and values the insights you will uncover. You will develop your skills and drive impact by conducting complex analyses using quantitative and qualitative data sources. The findings you articulate into compelling stories will shape marketing plans, digital product roadmaps, onboarding communications and general improvements in member experience.

The role will report directly to the VP Customer Strategy and work closely with the Sr Manager, Growth Analytics. Partnering with our Marketing teams whose work will be impacted by deepening their understanding of the AG1 customer and using these learnings to continually improve our subscriber and brand experiences. The Sr. Analyst, Customer Insights will play an essential role in elevating our understanding of the AG1 subscriber base.

WHAT YOU'LL DO

• Dive deep analyses using a blend of qualitative and quantitative data to drive the development of deep, actionable knowledge of the AG1 subscriber lifecycle.
• Function as a strategic thought partner by proactively identifying opportunity areas, collaborating with customer insights teams and translating them into structured analysis, actionable insights, and recommendations.
• Utilize Google Analytics to identify conversion trends and opportunities through landing pages and the conversion funnel.
• Collaborate with EU marketing teams to develop hypotheses and methodologies together that will drive business outcomes.
• Partner with the Lifecycle Marketing team in the design of messaging tests to measure the efficacy of brand positioning and customer perceptions.
• Support efforts to define and document customer, membership and performance KPIs to ensure alignment, awareness and appropriate usage of key metric/definitions.
• Familiarity with the impacts of LTV, retention and customer engagement on key business outcomes. the impact on key business outcomes.
• Aggregate and synthesize data across multiple data sources and platforms to complete required analyses.
• Establish predictive customer analytics by using historical data, statistical algorithms, and machine-learning techniques to improve retention
• Partner with Data Engineering and/or Data Science functions to support needs around data and advanced methodologies when required.

WHAT WE'RE LOOKING FOR:

• Bachelor’s degree in a quantitative, business, marketing or consumer research discipline (Statistics, Marketing Analytics, Economics, Marketing, Marketing Research, etc).
• 5+ years of experience analyzing, identifying and/or optimizing drivers of customer behavior, retention and LTV, preferably in a DTC Subscription business.
• Ability to measure the effectiveness of acquisition and retention marketing programs and activities – both online and offline.
• Experience analyzing customer/brand surveys and customer and messaging tests is a plus.
• Experience in identifying underlying customer behavioral hypotheses based on web performance analytics and trends.
• Demonstrated expertise in manipulating and blending qualitative and quantitative data and working with transactional customer data to derive analytical insights using SQL, SAS, R, python, VOC platforms such as Qualtrics, as well as tools such as Excel and Google Sheets.
• Ability to synthesize and translate in-depth data (online/offline) into analytic insights and compelling stories that elevate understanding and drive actions and decision-making.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills across a variety of different partners, including non-quantitative discussions.
• Ability to “tell the story” behind the data to drive consensus and action.
• Comfortable balancing multiple projects simultaneously and dealing with ambiguity in a fast-paced, hypergrowth environment.
• A full life outside of work with personal passions and hobbies!

WHAT'S IN IT FOR YOU?

• Competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture  that is based on high performance, productivity and continuous improvement.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 products and branded swag.
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.