Lead Network Process & Quality

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

This career step requires senior level experience. Responsible for analysis, design, development, and documentation of network quality/process improvements.

Key Roles and Responsibilities:

• May develop new processes, define processing or handling requirements, compile/evaluate test data.
• Makes recommendations and implements improvements.
• Reviews requirements for compatibility with processing methods.
• Develops/modifies processes, methods, and controls to meet quality standards.
• Conducts feasibility studies and recommends process improvements.
• May provide data mining, reporting, and support to technical network programs and initiatives for network data standards and integrity.
• Analyze, track, and publish methods and procedures.
• Analyze data to identify root cause of network problems.
• May provide process improvement training. Provide technical support on process and compliance.
• Responsible for analysis, design, development, and documentation of network quality/process improvements.
• Aligns improvement to network performance shortfalls.
• Provides consultation on reengineering techniques to improve network process performance and product quality.
• Develops network methods, techniques and evaluation criterion for results.
• Analyzes, tracks and publishes network performance and process/quality indicators and results by constructing reports that are geographically illustrative of network process trends and performance.
• Ensures network process capability, control and improvement by implementing procedures and interpreting network standards.
• Develops network metrics that provide data to measure for future network improvement opportunities.
• Collects data to identify root cause of network problems.
• Measures performance against network process requirements.
• Responsible for the development and implementation of network performance metrics, process control points and results management.
• Writes/edits technical network manuals.

Job Contribution:

• Senior level technical expertise.
• Deep technical knowledge and subject matter expert on ATT technologies.

Education:

• Typically a BS degree in Math, Science or Engineering preferred or equivalent related network experience.

Experience:

• Typically requires 5-8 years experience.
• Technical Career Pathway (TCP) role.

Supervisory:

• No.

Environmental Requirements:

• This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function.
• This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Lead Network Process & Quality, earn between $143,800 - $215,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

Salary Range:

$118,800.00 - $178,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.