Software Engineer - New Products

The Team

Our New Products Team is building a new AI-based product to help support agents become more efficient. The team acts as a “startup within a startup” and consists of 3 dedicated engineers, 1 business generalist, and is led by our CTO John Wang. We’re looking to add a frontend focused engineer who’s been an early hire before and thrives in ambiguity.

Here's a bit more about the New Products Team:

• A deep dive into the day to day life of the team
• Our CTO John's take on building out the team
• A technical article on how the team pioneered new LLM evaluation techniques

Responsibilities

The scope of this role is broad, as would be your impact on the product. While this is an engineering position, you’d also be required to lean into your user research and product management skills, working directly with customers and influencing our roadmap. Below are highlights of what this frontend focused engineer will work on:

• Lead frontend innovation: Serve as the key contributor for improving our frontend product experience.
• Champion user-centric design: Prioritize the needs of users in our product design decision to ensure we build something intuitive, accessible, and easy to use.
• Pioneer new features: Build exceptional features that customers rave about, closely following principles that lead to startup success.
• Deeply embed with users: Work directly with our users to understand how they’re using our product and use this knowledge to influence our roadmap.
• Wear many hats: Whether coding, talking to users, planning, brainstorming, interviewing teammates, or collaborating with various teams, be ready to embrace diverse challenges.
• Influence the product roadmap: Collaborate with the rest of the team to shape and execute the product strategy. Your insights and expertise will be key in identifying opportunities and setting the direction that aligns with our team’s vision.
• Shape the culture: Foster a startup mindset within the team, characterized by optimism, product obsession, and a bias toward action.

About You

• 5+ years of experience in software engineering as an individual contributor.
• Proficient with frontend frameworks and languages, specifically React, Typescript, and CSS.
• Experience being one of the first employees at a startup (ideally at 50 or fewer people), and the desire to do it again.
• Have built a product from the ground up and maintained it through scale.
• Quick to act, adapt, and find solutions, often with less data or certainty.
• Excited to work directly with customers.
• [Nice to have] Experience building with LLMs or generative AI 

The estimated base salary range for this role is $140,000 - $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.