Salesforce Engineering Manager

Asana’s Revenue Technology team is looking for a Salesforce Engineering Manager to join our Run Team and support ongoing salesforce platform stability and efficiency. You will build and manage a technical team focused on creating enterprise level solutions leveraging excellent technology to support our team members in Revenue (SDR, AE, Revenue Operations),  Channel, Support, Success. As part of this role, you will partner with our Revenue Technology Product Management, and our Partners to understand their overall strategy, map it into a systems roadmap and drive delivery.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Leadership and Team Building: Lead the operational strategy for the Salesforce platform, focusing on system reliability and efficient incident resolution. Guide and mentor engineers responsible for platform stability, while managing on-call schedules and technical escalations. 
• Strategic Planning: Collaborate with stakeholders to identify platform health priorities, plan for maintenance windows, and proactively address potential issues. Provide guidance on environment stability, release management related to bug fixes and patches, integration monitoring, and data integrity within Salesforce.
• Operational Excellence:  Lead operational planning for Salesforce platform maintenance, setting team goals focused on uptime and performance. Consult on optimizing Salesforce configurations for operational efficiency and troubleshooting. Establish metrics to monitor system health, incident resolution times, and proactively detect and resolve errors.
• Cross-Functional Collaboration: Act as a technical lead to coordinate between teams on Salesforce operational issues, ensuring alignment on stability and incident management. Collaborate with other Salesforce teams and Enterprise Technology teams to ensure platform reliability and data integrity.

About you

• BS in Information Systems, Computer Science or other relevant degree.
• 10+ years of experience maintaining and optimizing Salesforce platforms.
• 5+ years of enterprise experience using Salesforce and cloud-based technologies to develop end-to-end solutions.
• 5+ years of experience managing teams in a high pressure, fluid growth environment with ability to navigate and guide team members on the right approach to follow. 
• Experience building and managing product roadmaps, planning sprints, and making trade-offs to ship products.
• Expert in managing effective team allocation across Incidents, Service Request and Enhancements with focus on clear deliverables and measurable outcomes. 
• Experience assessing, defining, and implementing end-to-end solutions across CRM, CPQ, PRM,Customer Community, Service & Support including UX & UI components into every solution.
• Experience leading sustaining engineering or salesforce platform teams.
• Be the expert on product, solution, and process with a “can do” attitude and desire to deliver high quality products.
• The role requires flexibility to collaborate with teams across different time zones and lead alignment sessions.
• Certified Salesforce Developer, Application and/or Systems Architect.
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $207,000 - $263,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

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