Software (Technical) Support Engineer II - (E2)

Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues of moderate difficulty.  Independently learn and investigate customer's high-value problems (HVP), systematic bugs or systematic software failures.
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Participates in product design, testing, and documentation reviews as appropriate.  Participate in user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend AMAT classes in designated product lines and external classes for third-party software.
• Provide ongoing training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in the analysis of customer OS performance, integration, and database management issues.  Deliver updates and reports to managers, partners, and peers.
• Assist in training junior-level engineers in departmental procedures, corporate procedures, and detailed product operations.
• Assist and support internal project development, testing, and maintenance.
• Skillsets

1. FrontEnd : Svelte/Node JS,

2. Backend : fastify/DotNet/PHP,

3. Standalone application: c#/Python

4. Script : PowerShell/Batch

• DataBase : MySQL/MariaDB NoSQL : MongoDB

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents 

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.