Associate Solution Engineer

About This Role 

The start date for this role will be in Summer 2023. 

This role is based in Seville in Spain. You must be able to speak fluent Spanish and English.

Why choose this role?

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining the Appian CIO team will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

Our Solution Engineering team is looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career. If you’re someone qualified to be a software developer, but that role isn’t for you - then this role could be! You’ll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.

We asked one of the current team members to talk to us about the role: 

“As a Solution Engineer I work on technical support tickets for the Appian platform. I analyze logs, collect server data, and run/create scripts to troubleshoot Appian installations for self-managed and Appian Cloud environments.

What does a typical day look like?

• Troubleshoot incidents with customers over a virtual meeting (screen-share)
• Meet with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues. This includes wrangling log data to come up with insights about a given incident
• Collaborate with Appian source-code developers to resolve platform issues
• Submit feature enhancements on behalf of Appian customers
• Configure supported custom configurations in Appain Cloud 
• Write Root Cause analysis reports for high priority incidents that have been resolved”

What will you need to be successful in this role? 

At Appian we are looking for technical, curious and autonomous individuals with strong communication skills that are able to convey technical insights/findings/solutions to audiences from different technical backgrounds. 

In this role you will need:

• To find creative solutions to some of our customer’s most complex technical concerns

• To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe 

• To tackle technical challenges and communicate your work across a variety of departments

• To have a strong interest in software development (minus the coding 8 hours a day part)

• To desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform

The technical requirements: 

• Have an interest in data analytics

• Have an interest or experience in devOps/programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)

• Have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)

• Have an interest in or experience with systems administration (e.g. Linux, Windows)

Please note, some work outside of normal Monday through Friday business hours will be required. We will of course discuss this throughout the interview process and provide more clarity. 

Basic Qualifications:

• Bachelor's degree in any IT focused degree where you have learnt technical and coding focused skills. A degree (e.g Maths) could also be considered if you have studied coding languages during your course. 

What do we do at Appian?

Appian helps organisations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximise their resources and improve business results. 

We are currently hiring for this role in 2 different locations: 

• London

• Seville (must be able to speak fluent Spanish and English)

Please apply to the role with the specific location you are interested in. 

We encourage our employees to be in the office as much as possible and maintain a flexible hybrid approach. We'd love to see everyone in the office around 3 times a week, if not more, if that suits your personal preferences. 

Why choose Appian? 

Top-Ranked Product: Appian is the only recognised global leader across multiple enterprise technology markets, including low-code application development, digital process automation (DPA), intelligent business process management systems (iBPMS), and dynamic case management (DCM). Appian is also a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Applications for the second year in a row. 

Unrivaled Career Progression: No, we’re not a massive house-hold name (yet) however, that's a great thing for you and your career! As we’re smaller, more agile and growing there is ample scope for your own personal development. 

A person, not a number: At Appian EMEA our teams are constantly evolving and growing. As our business and product becomes more popular we want to ensure we remain a market leader. We want to hear everyone's voices and opinions. We never want you to stop learning or stop contributing. You’re not just another cog in the wheel, you’re an integral part of the Appian community working together to build something amazing. 

Some of the tools and resources we will equip you with include:

• Training: 2-4 week infrastructure training that covers how to install, hotfix, upgrade, and integrate Appian. Infrastructure training allows our engineers to be successful at handling support cases for self-managed customers. Afterwards, a 3 month long training process starts in order to complement front-end and back-end Appian knowledge (integration and design training, performance training, Appian Cloud training).

• Growth: Growth opportunities available through promotion and participation in different programs like
  Appian MBA, a development program devoted to shaping managers in the areas of leadership and
  communication. Hear more about growth from one of our Vice Presidents, who started at Appian as an
  Account Executive here.

• Product: Our Appian product is driving digital transformation and with our Appian Guarantee, our
  customers can even have their first project completed in just 8 weeks. With the market research firm
  Forrester estimating the low-code platform market will be around $14 billion by 2024, it is no wonder why
  more and more customers are turning to low-code with Appian. Hear more from one of our Regional Vice
  Presidents here about how our product has kept him with the company.

• Culture: You will directly contribute to our double-digit year over year growth backed by a world-class
  collaborative sales organization. In addition, Appian offers a competitive salary and generous benefits;
  including a flexible time off allowance and great perks. Hear more for an Account Executive herself on how
  Appian is the most inclusive sales environment she’s ever worked in here.

• Diversity and Inclusion: We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.

• Learning and Development: Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

About Appian: 

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we’re focused on lasting positive change.

We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference here. 

Join us. 

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.