Project Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Responsibilities Include:

• Manage Operational Governance for Public, Private and Hybrid cloud footprint at AMEX
• Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
• Manage vendors with Managed services contract
• Manage production support teams.
• Defines the Service Operations for all Cloud Platform Engineering solutions and tools in conjunction with business and technology stakeholders
• All ITIL / ITSM Phases including Service Strategy, Design, Transition, Operations and Continual Service Improvement
• All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management
• Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform
• Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution
• Defines the Service Strategy and guides the transformation of the company into a truly Agile, DevOps organization with Continuous Delivery Capability
• Coordinates communications, escalates and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Should have around 10 years of Service Delivery experience with a demonstrated track record of increasing responsibility

• Should have experience managing vendor/ production support teams in Managed services model.         
• Reporting, service level metrics collection
• Strong understanding of TIMS cloud
• Experience with VMware & Openstack based TIMS cloud
• Understanding and exposure of ITSM processes incident/ change/ problem/ configuration management.
• Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)
• Ability to work with Infrastructures and Platforms including TIMS, Cloud technologies and tools for Continuous Delivery (CD)

SKills

• Public Cloud operational governance
• Linux
• Windows
• Vendor Management 
• Service Delivery
• Performance Metrics
• Problem management
• Financial management/ Time sheet tracking 

Other skills

• Proven diagnostic, troubleshooting, and service restoration skills.
• Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.
• Metrics management
• Outstanding written and verbal communication skills
• Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.