Manager Relationship Lead – India

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About GREWE

Global Real Estate and Workplace Experience (GREWE) is the global team at Amex that is responsible for the full lifecycle of planning, execution and operations of Amex offices globally. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices and airport lounges.

GREWE partners closely with stakeholders in Colleague Experience Group (CEG), Technology, and Global Security, as well as rely extensively on our network of vendor partners to deliver a safe, productive and desirable work environment.

Job Description

Reporting to the Director, Relationship Leader, India, this position will be responsible for managing day to day relationships with the internal Amex customers and leaders regarding GREWE services and space needs. This position also supports real estate operation teams to deliver excellent workplace solutions and experiences to support business initiatives and provide an environment for Amex colleagues to thrive in across the India.

To ensure seamless delivery of the workplace experience, collaborates closely with other regional and global GREWE functions (transaction management, design and construction, facilities management, workplace services, etc.), CEG (medical, benefits, etc.), Global Security Services, Global Supply Management. Candidate will also need a service excellence and hospitality attitude to drive the GREWE goal of making Amex the “workplace of choice” for all our businesses and colleagues.

The ideal candidate for this role will lead with a data driven approach (Excel) and have sophisticated presentation skills using PowerPoint. Candidates must possess outstanding thought leadership, strategic thinking, communication, and interpersonal skills, and have a track record of operating independently and within a high performing team environment.

How will you make an impact in this role?

• Assists Director, Relationship Leader India, as they plan (and obtain BU consensus on) Workplace and Real Estate strategies, and other solutions for the India portfolio.
• Ensures that real estate solutions are developed from medium and long-range strategies (e.g. market specific 3-5 year roadmaps), reviewed and approved by Amex leadership, and then implemented by the real estate functional teams.
• Cultivate relationships with Business Units (BUs) to understand requirements to support demand forecasting and solutions development.
• Define, plan, implement, and improve GREWE offerings while balancing business objectives, GREWE resources and BU requirements.
• Handles cross-functional projects end-to-end, with focus on engagement with other functional and delivery leads.
• Ensure projects and BAU real estate services are delivered successfully for the customer, and that any issues are identified and get raised and resolved.
• Collaborates with Workplace Experience teams, Occupancy Planners, and other Real Estate teams to evaluate potential real estate initiatives and then recommend solutions to GREWE and BU leaders.
• Delivers organizational change programs through 3rd party providers around relocations, renovations and GREWE initiatives.
• Implements workplace strategies as Amex continues to evolve Amex Flex in line with relocation and refurbishment programs.
• Meet with key customers throughout the business on regular basis providing updates on real estate initiatives and key workstreams and collecting feedback on GREWE service delivery.
• Work with key partners and CA&C team to draft communications on real estate projects or services ready for distribution locally or regionally on multiple platforms (memo, slack, in person, presentations).
• Work with external consultants and contractors, and where required, lead the team on a given topic to meet real estate goals.
• Work with Space planners and BU leaders to run occupancy planning across the India portfolio.
• Create content for partner updates including senior leadership updates, local change champion updates, EA community updates. Content can be delivered multiple ways as required, including PowerPoint, slack content, information screens, and/or printed information.
• Review day to day, processes or project processes or information to ensure local compliance and ensure that all partners are engaged (for example but not comprehensively CA&C, GSM, AET, TAX, Space Planning, GRE Capabilities, Global or Regional Teams).
• Act as a coordinator to bring key partners from the business together, to create a broad approach to workstreams and ensuring that all partners are included in the process.
• Support GREWE teams with access to key customer and leadership teams in response to colleague behavior issues.

Preferred Qualifications

• Demonstrated track record of delivering Relationship Management responsibilities.
• Global Corporate Real Estate experience in planning and program management, and/or project management experience delivering real estate projects would be an advantage.
• Strong communication skills and the ability to communicate effectively at all levels and influence others.
• Strong working knowledge of Excel, Word and PowerPoint with the ability to break down complex ideas into understandable and actionable messages and executive presentations.
• Ability to multitask, compile, analyze and draw conclusions about real estate requirements from multiple data sources balancing potentially conflicting needs and customer asks.
• Independent self-starter with the ability to drive results and work in a matrix environment.
• Ability to challenge status quo thinking and develop new, innovative workplace options.
• Ability to deliver world class customer service, navigating complex organizations, and leadership / stakeholder groups.
• Highly collaborative, balancing multiple internal partners and external parties such as vendors, landlords and other service providers.
• Excellent analytical skills, with the ability to process large amounts of data and draw out observations, trends, patterns and conclusions.
• The ability to process data into substantial presentations including charts and graphs.
• Ability to understand complex issues with attention to detail.
• Customer focused with a balanced focus between critical thinking and implementation.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.