Infrastructure Engineer II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Description

• The Infrastructure Engineer will be responsible for providing 24*7 operational support to Data Center, Campus, WAN, and Internet infrastructure of American Express global Network.
• Candidate will play an integral role in building and enhancing the network infrastructure required to support the platform(s) or set of applications in terms of robustness, scalability, availability, and efficiency.
• Candidate will work as subject matter expert for the Global Network Infrastructure at American Express.
• Engineer should have strong troubleshooting skills to resolve high-severity, business-impacting outages, and incidents.
• Engineer will work with the Directors and Architects to identify technical solutions and business process improvements in support of the business and IT strategic direction.
• Candidate will manage third party work in terms of quality and adherence to standards.
• Engineer should have expert level knowledge in networking concepts.
• Expert level knowledge in switching technologies like Spanning tree, Port Channels, VPCs, Ethernet.
• Expert level knowledge in packet capture analysis.
• Expert level Knowledge in Load Balancers and Global Traffic Managers.
• Hands on experience in networking platforms like Cisco IOS, IOS-XE, ASR, Nexus OS, Catalyst Switches, Arista EOS, Cumulus, Viptela vEdge/vManage, Aruba Wireless, Palo Alto Firewalls, Cisco ASA VPNs.
• Experience in VMware ESXi and Linux systems administration will be advantageous.

Minimum Qualifications

•  7+ years of experience in a global Data Centre environment in the IT industry.

•  Bachelor’s degree in computer science or equivalent.  

•  Experience in support, design, and implementation of Data Centre Network Infrastructure.

•  Experience in Software-Defined Networking, Data Center Fabrics, Cisco ACI, NSX-T, MP-BGP eVPN and VXLAN, SD-WAN, GWAN MPLS-VPNs, Data Center Interconnects, Internet Edge POPs, Campus Networks, and Wireless   Networks.

•  Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML.

•  Hands on experience in problem solving, root cause analysis, reporting and presentation to senior leaders and key partners.

•  Ability to lead, influence and drive innovated solutions that are advantageous to American Express.

•  Ability to communicate verbally and in written and various media with many different consumers and partners.

•  Strong communication and decision-making skills.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.