Software Development Engineer II, Amazon Connect Campaigns and Templates

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are you interested in being part of a team of software engineers tasked with building a new AWS service that intersect cloud computing, Big Data, machine learning, and customer engagement? Do you enjoy the challenge of building and managing innovative services? Do you want to make an impact at a global scale? Then you should join our team!



Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers, understanding their behaviors and unique interactions, and learning how to engage at the right precise moment with the right customer experience. Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want. AWS Customer Engagement services (Amazon Connect, Amazon Pinpoint, Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases. We seek to create the most customer centric experiences with highly reliable, scalable, and secure engagement services that build customer knowledge, trust, and drive growth.

Key job responsibilities
* You are creative, responsible, and able to dive deep into emerging serverless AWS technologies.
* You will think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective in the course of a single conversation.
* You have a solid understanding of programming languages, distributed microservices, serverless computing, and performance engineering.
* Excited to learn from others while bringing your own novel capabilities and perspectives.
* Proficient with debugging, profiling, and analysis tools used to support software applications
* Our team members thrive in a hands-on environment where everyone actively participates in product definition, technical architecture review, iterative development, code review, and operations.

A day in the life
* Participate in bi-weekly sprint planning
* Attend daily standups with the team
* Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager
* Communicate weekly on project statuses
* Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders
* Contribute feature code and conduct code reviews for your teammates
* Have Fun! Attend weekly team events to connect and build strong working relationships

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.