Software Development Engineer, AWS Support

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Experience building complex software systems that have been successfully delivered to customers
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
- Bachelor's degree in computer science or equivalent, or 5+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

At Amazon Web Services (AWS) we work hard, play hard and make history. We believe that work should be a fun place where you can hone your natural talents. We believe in people taking Ownership of their space, and driving initiatives with all their creativity to Deliver Results for our Customers. If this sounds like the place you would like to work, send us your resume/CV. You will be surrounded by people who are smart and passionate about cloud computing and supporting our customers.

We are looking for good people who love developing elegant solutions to solve hard problems to delight our customers. At Amazon, you'll learn new things and learn new perspectives.

When we say “working at scale” we really mean it. AWS Customers are continuing to leverage AWS Services for applications ranging from exploratory to targeted innovative solutions to business-critical systems. A key deciding factors for our customers in choosing AWS is the quality and reliability of the support they expect. Kumo is our software engineering organization that helps us scale our support capabilities. Kumo engineers build technology so our customers can make the best of their investment in AWS, and have world-class support along the way. Kumo engineers work on a range of interesting challenges, like (a) providing timely and personalized information about availability of AWS resources, (b) self-service ways to solve problems in using AWS resources, and (c) efficient case management for fast and complete resolution of cases. Kumo engineers leverage the latest AWS technologies, extensive set of Amazon/AWS tools and frameworks, and rely on a diverse, experienced and talented peer group to solve the challenges.

The Kumo Organization will provide you the opportunity to contribute to the complete vertical stack of a service-oriented architecture based system, which is horizontally connected to most systems in the larger Amazon ecosystem. We code mostly in Java, JavaScript and Python, and build on technologies powering the web such as Angular, Node and ElasticSearch as well as a broad range of in-house Amazon Cloud technologies and native AWS technologies, such as Lambda and DynamoDB.

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.

Key job responsibilities
In this role you will:
· Write high-quality, efficient, testable code in Java and other object-oriented languages.
· Build highly available, secure, distributed systems in microservices, container, and distributed cluster-compute architectures.
· Collaborate with some of the best engineers in the industry to work on some of the most complex challenges in large-scale computing.
· Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.
· Contribute to planning, design, implementation, testing, operations, and process improvement as a member of a Scrum team.
· Play an instrumental role in defining the system architecture, own and implement specific components, and help shape the overall user experience.
You must insist on the highest standards for quality, maintainability, security, and performance as you will ensure that engineering best practices are followed and that software is designed to be highly available, dynamically scalable, and resilient to continuity threats. You are a person with a commitment to team work and who enjoys working on cutting edge technology, is customer obsessed, and thrives on the challenge of building something new that will eventually operate at world-wide scale.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.