Associate Director, Manufacturing and Quality, IT Platforms Business Technology

Associate Director, Manufacturing and Quality, IT Platforms Business Technology

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate Director, MTOQRA IT Platforms Business Technology, you will be responsible leading a team for handling the end-to-end delivery of IT services for a portfolio of global applications supporting different business functions. You will work closely and in partnership with the business partners, internal and external IT service providers, and governance teams to ensure that the global platforms are aligned with the business needs, delivered within the agreed timelines, and aligned with Alcon’s policies and standards. You will also participate in developing and implementing IT strategy in alignment with overall business objectives. You will contribute to creating business value, find opportunities for value extraction from the global platforms (Maximo, Informer Mobility, Loftware, ProCal, Kneat, etc), and implement methods to measure & analyze the value generated by these platforms.

In this role, a typical day will include:

Stakeholder Engagement:

• Liaise with key partners (e.g., BTP IT Leadership and Teams, Global Application Business Owners, Global Business Process Owners, IT Infrastructure and Support Teams, External Application Vendors, etc.) to ensure clear communications and effective and compliant solutions.
• Build and maintain positive relationships with key partners to drive a partnership model and global application governance.

Team leadership:

• Inspire and lead a geographically and culturally diverse group of IT professionals to meet and/or exceed business expectations with a Servant Leadership approach.
• Foster business-oriented and digital-ready culture, approaches, and practices.
• Retain key talent and develop the team through active career, development, and performance management.

Solution Delivery:

• Provide demonstrable experience leading/supporting global applications with a desire for simplification and standardization, detailed process analysis and design, system architecture, technology standard adoption, and computer system validation(CSV)/computer software assurance(CSA) in a GxP environment.
• Able to conceptualize and articulate solutions within the existing framework of functionality and future needs of the business.
• Apply knowledge of Agile, DevOps and Waterfall methodologies with alignment to these methodologies including the use of collaboration tools like Jira, Confluence, Bitbucket, etc.
• Experience in with Service NOW for application change control and incident management.
• Bridge the gap between technical teams and partners, translating complex application requirements and data into actionable business insights.
• Support and deliver programs and projects that ensure compliance and drive business value in areas of OT Protections: Network Segmentation & OT Asset Visibility, Alcon Manufacturing Protection Program (AMPP): Continuous improvement program for OT organizational, technology, and process maturity, and Cybersecurity: Continuous effort to ensure production capability through reduction of security risk.
• Find opportunities to advance Alcon manufacturing capabilities in the digitization, automation, and analytics space (Industry 4.0).
• Ability to multi-task and meet multiple deadlines in a fast-paced environment.
• Strong verbal and written communication skills, with an ability to connect with all levels of the organization.
• Demonstrate a positive attitude and strong work ethic, a standout colleague.

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school+15 yrs; Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 7 Years of Relevant Experience
• 5 Years of Demonstrated Leadership

Preferred Qualifications:

• Master’s degree.
• 7 years of leading a team in application operational and implementation support in a global environment.
• Knowledge of key business processes supporting asset management, preventive maintenance, validation, product labeling, and calibration business capabilities, along with associated application implementation practices and procedures.
• Experience delivering and supporting key applications such as Maximo, Informer Mobility, Loftware, ProCal, Kneat.

How You Can Thrive At Alcon:

• Benefit from a growing, innovative environment.
• Sharpen your current skills and gain exposure within different areas of the business.
• Focused and strategic growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight and improve lives!
• Work Hours: Standard Hours, Monday-Friday
• Travel Requirements: 10%
• Relocation assistance: No
• Sponsorship available: Yes

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.