The Role
What You'll Do:
- Provide hands on technical support
- Deliver a stellar customer experience
- Understand customer needs and how to meet unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive long term solutions / product development decisions
- Work in a quickly changing environment
- Drive referrals from our customers
What We're Looking For:
- 1+ years of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
More on the Role
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
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