Director of Engineering

 

What we do: AI Service Experience Platform

Heard of ChatGPT? Its advanced LLMs with generative AI capabilities allow for seamless understanding and creation of human-like responses. In the enterprise space, Aisera is the “Enterprise ChatGPT” solution! 

Aisera, the leading provider of Generative AI and AI Copilot solutions with AiseraGPT, facilitates business transformation by enabling self-service and driving revenue growth. Aisera’s AI Copilot, a universal bot, leverages industry and domain-specific LLMs in IT, HR, Customer Service, Contact Centers, Sales & Marketing, and Finance to deliver delightful human-like experiences. With over 400+ integrations and 1200+ prebuilt and third-party service catalogs supporting AI Workflows, customers typically achieve automation rates of 75% or higher in user requests, resulting in an impressive 80% reduction in operations costs. 

Aisera is recognized as a leader in multiple industry analyst reports, including Forrester.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Role Overview:

As the Head of Engineering, you will play a pivotal role in leading the engineering teams in Bangalore to drive the development and enhancement of our AI and Automation platform. Your primary focus will be to architect and execute the technical strategy, ensuring the successful delivery of innovative software solutions that transform customer and employee experiences. You will collaborate closely with cross-functional teams, including product management, data science, and operations, to align engineering efforts and drive business growth. You will lead Aisera’s India charter.

Responsibilities:

• Engineering Strategy and Leadership:

   - Develop and execute the engineering strategy, aligned with the company's vision and objectives.

   - Provide strong technical leadership, mentorship, and guidance to the engineering teams.

   - Foster a culture of innovation, collaboration, and continuous learning within the engineering organization.

• Technical Roadmap and Execution:

   - Define and drive the technical roadmap for our AI and Automation platform, leveraging Conversational AI and NLP capabilities.

   - Ensure the successful execution of engineering projects, meeting quality, timeline, and budgetary targets.

   - Implement best practices, processes, and tools to enhance engineering productivity and efficiency.

• Team Management and Development:

   - Recruit, onboard, and develop top engineering talent, fostering a diverse and inclusive work environment. Become a talent magnet.

   - Set clear goals and expectations for team members, providing regular feedback and performance evaluations.

   - Promote a positive work culture that encourages professional growth, collaboration, and accountability.

   - Significantly scale up Aisera headcount and operations in India

• Collaboration and Stakeholder Management:

   - Collaborate closely with cross-functional teams, including product management, data science, and operations, to align engineering efforts with business goals.

   - Engage with stakeholders at various levels to understand requirements, provide technical guidance, and manage expectations.

   - Act as a technical advisor, ensuring the feasibility and scalability of proposed projects.

• Technology Expertise:

   - Leverage your expertise in AI and Automation to drive technical excellence and innovation.

   - Stay updated with the latest industry trends, emerging technologies, and best practices in AI, Conversational AI, and NLP.

    - Prior expertise in Design, develop, and maintain robust and scalable enterprise  applications with Saas preferred

• Brand Ambassador

   - Promote Aisera brand withing tech circles

   - Participate and represent Aisera in various events and conferences.

Why Aisera?

If you are passionate about building Enterprise level applications in AI and Automation,, possess the required expertise, and have experience with distributed systems or startups, we encourage you to apply and be a part of our growing team.

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

Stock Options 

Employment Assistance Program