Staff/Senior Backend Engineer, WebRTC & VoIP

The Community You Will Join:

The team has been in its current form since March 2020 it has been focused on open source voice services and more recently has built a webRTC & SIP platform for the development of Web/iOS/Android frontend voice services. The team also supports all voice infrastructure for Airbnb Customer Support including voice applications used by >10,000 CS Ambassadors globally. As an engineer on this team, you will develop WebRTC Audio & Video solutions and custom integrations with Contact Center applications.

A Typical Day:

• Support building new webRTC backend services as well as Design, create and/or troubleshoot REST APIs for Genesys Cloud (third party vendor).
• Build integrations to AWS/Salesforce and other third parties as required.
• Own the WebRTC platform, SIP stack, opensource voice services Genesys Cloud API integration and development.
• Partner closely with Technical Architects, Engineering, Business Analysts, Quality Assurance and other cross-functional program team members.

Your Expertise:

• 7+ years of relevant engineering work experience.
• Proficient in either Go, C, Java / Kotlin
• Proficient in JavaScript / TypeScript.
• Extensive knowledge of SIP, (S)RTP, ICE, STUN protocols.
• Extensive knowledge of WebRTC.
• Experience with AWS environment and architectures
• Design, create and/or troubleshoot gRPC, REST APIs, WebSocket.
• Experience in multi-cloud deployments with Terraform
• Ability to develop, maintain and support complex Contact Center solutions.
• Familiarity with implementation and release management.
• Experience with Software Development Lifecycles for code deployments and experience working with git repositories.
• Expertise troubleshooting issues, identifying root cause, mitigating the root cause, and adding setting up safeguards to prevent future issues.
• Ability to communicate & explain technical concepts to non-technical individuals.

Desired

• Ruby language proficiency.
• Kamailio, RTPEngine, Janus knowledge.
• Envoy, NGINX knowledge.
• Experience in Docker, Kubernetes.
• Experience in API Implementation using Thrift IDL.
• Experience with Genesys Cloud and APIs.

How We'll Take Care of You:

Our job titles may span more than one career level. The starting base pay for this role is between $164,000 and $215,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in  states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously  evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.