Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BE BSc or equivalent

Summary: As the Team Leader for Exchange and Office 365, candidate will be responsible for providing leadership and guidance to a team of administrators tasked with managing and administering Exchange and Office 365 environments. He will play a critical role in ensuring the reliability, security, and performance of messaging and collaboration systems to meet the needs of organizations. Roles & Responsibilities: • Lead a team of administrators responsible for managing and administering Exchange Server and Office 365 environments, including mailbox management, distribution groups, security groups, and permissions. • Assign tasks and prioritize workload to ensure timely completion of projects and tasks. • Provide technical guidance, mentorship, and training to team members to enhance their skills and knowledge. • Collaborate with IT and business stakeholders to understand requirements and provide solutions that align with organizational goals and objectives. • Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and performance of Exchange and Office 365 services. • Plan and execute migration projects from on-premises Exchange to Exchange Online, including mailbox migrations and configuration of hybrid environments. • Develop and maintain documentation, policies, and procedures related to Exchange and Office 365 administration and usage. • Stay current with industry trends, best practices, and new features of Exchange and Office 365 to recommend and implement improvements and enhancements. • Serve as a point of escalation for technical issues and provide timely resolution to ensure minimal impact on business operations. • Participate in on-call rotation and respond to incidents and emergencies outside of normal business hours as required. Professional & Technical Skills: • Previous experience in a leadership or supervisory role. • Strong understanding of email protocols, email security concepts, and PowerShell scripting. • Excellent problem-solving skills and ability to troubleshoot complex technical issues. • Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders. • Monitor system performance, troubleshoot issues, and provide technical support to end-users, including resolving escalated issues and troubleshooting technical problems. • Collaborate with IT teams to integrate Microsoft Exchange with other systems and applications, such as Microsoft Teams, SharePoint Online, and third-party collaboration tools. • Stay updated with industry trends, best practices, and new features of O365, evaluating their potential impact and contributing ideas for optimization. • Participate in training sessions and workshops to enhance knowledge and skills related to O365 administration and collaboration technologies. • Development and maintenance of documentation, policies, and procedures related to O365 administration and usage. • Excellent communication and collaboration skills. Additional Information: • The candidate should have a minimum of 8-9 years of experience in Microsoft 365 technologies. • May need to work based on local time of the clients. • The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. • May need to work based on local time of the clients.

BE BSc or equivalent

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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