Senior Product Manager - Unified Customer View Platform

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role oversees the strategic product management for Centralized Customer Profile & Preferences within the Unified Customer View Platform. This position oversees the evaluation of market trends, product development and product position within the overall ecosystem of customer data. The Product Manager understands database systems, system architectures and recommends platform enhancements to meet modernization and efficiency objectives. Ensures the Unified Customer View Platform meets state and federal regulatory requirements, as well as privacy, compliance, and all legal guidelines.  Coordinates legal reviews of all supporting collateral materials and documentation. Regularly interfaces with cross-functional partners to understand future data needs and requirements as well as socialize progress.  Manages the day-to-day activities of a cross-functional Agile team, works with release management and presents routine updates to leadership. Maintains and refines product backlog; creates user stories and acceptance criteria and assists in the prioritization of all stories to ensure work efficiencies and alignment with product strategy.

Preferred Skills/Experience

• Bachelor's degree, or equivalent work experience

• 10 or more years of product management experience

• Four or more years of managerial experience

• Thorough knowledge of database systems and technical architectures

• Strong product management, design, development, implementation, and strategic analysis skills

• First-hand knowledge of successfully working in an Agile environment

• Successful history of evaluating and improving customer experience and system efficiencies

• Natural curiosity over customer behavior, Industry changes and market analysis

• Independent and self-starter

• Well-developed ability to collaboratively develop and evolve a product backlog

• Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work

• Excellent verbal and written communication skills

• Strong financial acumen and decision-making skills

• Excellent at managing details and follow through

• Competitive analysis and analytical skills

• Demonstrated management, cross-functional leadership and interpersonal skills

• Prior experience with customer data bases and systems of record

• Experience with Digital Platforms

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.