VP, Software Engineering, Service Cloud

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

VP Software Engineering, Service Cloud

Our Service Cloud is looking for a Vice President of Engineering. The successful leader will demonstrate seasoned experience leading the product development of SaaS enterprise platforms and a technical engineering background. The VP Engineering knows the right metrics to measure success, demonstrate consistent and impactful execution amidst competing priorities, and act as a respected servant leader.

In this role, the VP Engineering will manage, grow, and inspire a world-class team of software engineers and leaders. This role will be responsible for bringing new, industry leading product capabilities to market, enabling innovation, and delivering exceptional customer experiences.

The ideal candidate is a senior engineering executive with a proven track record of successfully leading and growing multi location teams in delivering complex systems and products.  

Responsibilities:

• Fulfill the role as the leader of Salesforce’s Service Cloud Core Digital Platform - mentoring, growing, and running a world-class, high functioning, highly productive, agile, inclusive, motivated, and distributed engineering organization

• Be plugged into our customer’s needs, and closely partner with the product organization to build a vision and roadmap that meet business goals and revenue targets, while aligning on objectives, priorities, trade-offs, and risks

• Implement best engineering management and organizational development practices as we continue to scale

• Be deeply involved in driving architecture, execution, and delivery

• Make and own critical decisions and be proactive in foreseeing and resolving issues.

• Ensure teams are accountable and have clear priorities and adequate resources.

• Build a world class engineering team: Foster and facilitate the professional growth and development of our engineering staff as well as lead effective cross-functional collaboration across groups within the organization. 

• Build organizational capability within these teams by recruiting and retaining outstanding talent and providing mentoring, training (internal and external), and other opportunities for professional growth and development. 

• Foster a culture of technical excellence and service ownership

Minimum Requirements:

• 10+ years of executive-level experience in building and leading impactful software engineering teams with solid delivery focus and a consistent record of high-impact results

• Experience partnering with the Product organization in co-creating executable product vision and roadmaps

• Strong interpersonal and leadership skills

• Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions

• Mentor members of the team enabling them to deliver high-quality Systems & End User experience.

• You will apply engineering leadership and deep knowledge of software development at scale to lead the operation, adoption, and evolution of these services

• Strategize on and deliver engineering goals in support of product & business goals

• Demonstrated expertise in navigating complex organizational issues, and driving results collaboratively and/or through directive management

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $270,400 to $432,700.

For California-based roles, the base salary hiring range for this position is $295,600 to $472,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.