Senior Application Monitoring Engineer

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

SailPoint’s flagship product: IdentityNow is the industry’s first and only comprehensive identity governance product to be truly delivered as Software-as-a-Service (SaaS).  

Our Senior Application Monitoring Engineer will use a combination of SRE and programming in Java (and Go lang desired) to maintaining reliable, scalable, observable microservices for enterprise-grade, multi-tenant SaaS products. 

The position will be part of Identity Security Cloud group that develops governance features - Access Certifications, Access Request & Approvals, Password Management and Separation of Duties to connect and centrally control access to every application. We are re-architecting the IdentityNow product (while maintaining existing APIs and services); adopting diverse cloud-native technologies (persistence, messaging, analytical processing – to name a few) and enabling the product to scale seamlessly while providing a performant user experience. You’ll work with teams that are passionate about continuous improvement and agility in a fast-paced environment.  

Responsibilities 

·        Drive the maintenance of efficient, maintainable, robust microservices to deliver medium-to-high complexity features. 

·        Set a high bar for code reviews and fortify the team’s coding/quality standards. 

·        Work in an agile environment, collaborate with peers on code reviews, testing and customer issues. 

·        Develop/adopt testing frameworks, test plans to improve code quality and continuous delivery. 

·        Continue to maintain the “We built it, we maintain it” SailPoint culture:

o Participate in the product OnCall and TechOps process

o Devise monitoring capabilities to analyze application behavior and performance

o Develop dashboards, alerts, and logging for IDN services to proactively monitor, catch, and mitigate potential Staging/Prod impacting issues

·        Leverage training plans and service leads to quickly ramp-up on IDN product and technical knowledge.

·        As a member of a sustaining team, you will focus on handling customer issues and bug support.

·        Help self and the local members to develop product and technical expertise to become self-sufficient over time to own and maintain services.

·        Mentor junior members and guide them on technical solutions.

Requirements 

·        7-10 years of experience working with SaaS software or cloud service provider organizations.

·        4+ years of experience using SRE tactics to monitor engineering production operations supporting a highly available environment for SaaS software or cloud service provider.

·        3+ years of experience in software development with Java, Spring Boot, and associated frameworks for infrastructure operations, and application management. 

·        Experience using cloud infrastructure environments, preferably AWS, and cloud-native technologies, preferably containerization technology and/or Kubernetes. 

·        Experience using monitoring, alerting, tracing, logging, and visualization tools like Prometheus, Grafana, Honeycomb, and Kibana

·        Experience using microservices in multi-tenant SaaS application. 

·        Experience using RESTful APIs for an API-first application architecture.

·        Experience using SQL/NoSQL, EKS, Kafka, Redis

·        Strong understanding of Linux and networking.

·        Experience working with remote teams (US time zones)

·        Strong interpersonal and communication skills 

Desired

·        Professional experience in implementation of event-driven architecture. 

·        Experience writing software applications in Go. 

Schedule

We have two 9x7 rotating shift schedules with no night shift for this role.

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.