Overview
In this position, you will be actively involved in ensuring the usability, quality, and functionality of ArcGIS to support realistic workflows and use cases. You will work to identify and define customer requirements and build and release high quality software.
This team supports the ArcGIS Workflow Manager product. You will be part of a talented cross-functional team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference in communities around the world. You will be part of a team that influences lasting contributions for communities through desktop, web, and mobile applications.
ArcGIS Workflow Manager is our premiere solution for scalable work and productivity tools across the Esri product suite. We empower organizations to centralize their business processes and automate manual tasks in GIS and non-GIS work to save time and increase production efficiency.
The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.
Responsibilities
- Advocate for users of the product, using your problem-solving skills to address user needs and improve software quality
- Assist in evaluating and prioritizing tasks and features
- Contribute to our next generation product in design, testing, documentation, and demonstrations of software capabilities
- Work collaboratively with software developers to identify and troubleshoot the causes of product issues and limitations
- Provide technical assistance for the product
- Provide creative, logical, and practical solutions within given constraints of time and resources
Requirements
- 1+ years of experience supporting commercial software development
- Entrepreneurial attitude and willingness to learn
- You thrive in a dynamic cross-functional team environment
- Enthusiasm for improving software capabilities for end users in real-world application
- Bachelor’s in computer science, computer engineering, GIS, mathematics, or related field
Recommended Qualifications
- Master’s in computer science, computer engineering, GIS, mathematics, or related field
- Experience using ArcGIS Workflow Manager, ArcGIS Pro, or ArcGIS Enterprise
- Experience with complex data sets within an enterprise-level environment, including the ability to leverage Oracle and/or SQL Server
- Understanding of the software development lifecycle
- Knowledge of software design to contribute to the user experience (UI/UX)
- Experience developing and executing automated, functional, regression, and performance tests
- Knowledge of a source control and issue management system
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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