Associate Network Engineer

We are seeking a detail-oriented and proactive IT Analyst to join our dynamic IT team. The successful candidate will play a key role in monitoring, analyzing, responding to Major incidents, and supporting daily operations.

Where you come in:

• Incident Management:

  • You will monitor and respond to IT incidents in a timely manner, ensuring a swift and effective resolution.

  • You will collaborate with cross-functional teams to coordinate Major incident response efforts and minimize impact.

• Operations Support:

  • You will provide support for daily IT operations, including system monitoring, performance analysis, and routine maintenance tasks.

  • You will contribute to the identification and implementation of operational improvements.

  • You will provide support during a Major Incident supporting the tasks required b a Major Incident Manager.

• Incident and Operations Documentation:

  • You will maintain accurate and up-to-date documentation of incidents, operations procedures, and changes.

  • You will contribute to the development and enhancement of knowledge base articles.

• Continuous Improvement:

  • You will participate in post-incident reviews and contribute insights for continuous improvement.

  • You will identify opportunities for enhancing operational efficiency and recommend improvements.

• Communication and Collaboration:

  • You will communicate effectively with internal teams and stakeholders, providing updates on incidents, operations, and changes.

  • You will collaborate with team members to ensure a cohesive and well-coordinated approach to IT activities.

• Training and Development:

  • You will participate in training sessions to enhance skills related to incident response, operations support, and change management.

  • Stay informed about industry best practices and emerging trends in IT operations.

What makes you successful:

• Your proven experience of at least 1 year in incident management including Major incident support, operations support, and change management within an IT environment.

• Your trong analytical and problem-solving skills.

• Your familiarity with IT service management (ITSM) tools and incident tracking systems.

• Your excellent communication and interpersonal skills.

• Your ability to work collaboratively in a team-oriented environment.

• Your willingness to participate in on-call rotations, if required.

• Your relevant certifications (e.g., ITIL) is a plus.

• Your previous experience working in a Service Desk or advanced support role dealing with Major Incidents.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.